Exchange Policy

1. Eligibility for Exchange

• Exchanges are allowed within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Exchanges are only available for the same item in a different variant (e.g., color, design) or for a replacement if defective.
• Personalized, clearance, or final-sale items cannot be exchanged.

2. How to Request an Exchange

• Contact our support team at quirky_quads@outlook.com with your order number, reason for exchange, and photos (if applicable).
• Once approved, we will provide instructions for returning the item.
• Customers are responsible for the shipping costs unless the exchange is due to a defect or wrong item received.

3. Damaged or Incorrect Items

• If you receive a defective or incorrect toy, notify us within 3 days with clear photos.
• We will provide a replacement at no additional cost or issue store credit if the item is out of stock.

4. Processing Time

• Once we receive your item, the exchange will be processed within 5-10 business days.
• If the replacement item is unavailable, we will issue store credit or offer a refund.

5. Contact Us

For any exchange-related inquiries, please reach out to us at:
📧 quirky_quads@outlook.com
📞 +6010-895 7934